I am only giving 80% today!

There, I said it.  I know it sounds heretical, but I’ll bet it is true.  I am only giving 80%.  And, I will bet you are, too.

How many times in the last week have you booked your calendar so full that you walked from meeting to meeting to meeting to meeting?  Hmmmm.  How many times did you take time to think about what you learned or thought of in one meeting BEFORE you went to the next meeting?  Hmmmm.  How many great ideas were lost because you did not take time to reflect and embed your new ideas between meetings?

Starting to get the point?

Ok, how about this.  How many times in the past 30-days have you finished working on a presentation or a project within 1-hour of ‘go-live’ time, with barely time to print the handouts?  Come on, tell the truth!

We simply do not build ‘margin’ into our lives.  We don’t build margin into our work lives or our personal lives.  We go from priority to priority to prioirty wihtout any margin for error, let alone reflection and further thinking that might lead to a new insight.

If I go from project to project, deadline to deadline, or meeting to meeting without building in reflection time, I am only giving 80%.  There is no way I can produce my best work that reflects my best thinking if I don’t build-in time to THINK about and THINK through a callenge or solution.  I am cheating myself of my best effort and I am cheating my company of my best thinking if I don’t build in time to reflect and refine and even rebuild.

And, is 80% really GOOD enough?

To be simple is complex

I know more, therefore I say more.  I wrote 100 pages about a topic, which shows my mastery of that topic.  I have many slides with many details about my topic, so I must know much about that topic.

I remember the first time I had a hint that these statements might not be true.  My Advisor in graduate school shed the light for me.  I had just handed in what I thought was a brilliant first draft of my research paper.  I had read a ton.  I really got it.  I made many connections for myself and I thought I had synthesized the research very well.  I was proud of that first draft, sure that it was going to come back with little feedback and a note that said ‘move on, fabulous start’.  Not quite.

My Advisor met with me and told me it was a good start.  (What?  A good start?) What he explained to me has stuck with me for 20-years.  He explained the difference between a good summary of what I had read and a valuable summary that the average person could read and understand.  He explained to me that this very smart-sounding summary was the easy part.  He wanted me to take the next and more difficult step – to summarize, synthesize, AND to make the prose something that my mother could read and enjoy.  (And, by the way, my Mom is a wicked-smart woman.)

I didn’t understand.  I thought I was going after the advanced degree to become an expert in area of interest.  I thought I was going to grad school to join an elite group of people who could write all kinds of things that only others ‘in the group’ would be interested in.  But, as he spoke to me, I started to understand.  It made sense. And, it WAS the more difficult task.  Much more difficult.

Fast-forward 20-years.  I have submitted the first draft of a presentation at work.  There is great information on those slides – all 29 of them!  You guessed it- the same feedback came my way.  Eileen, exactly what is the core message? What are the (maximum) three key points you want the audience to walk away with?  What do you want people to actually remember at the end of your slide presentation? 

Guess what – if our short term memory can hold only a limited number of ideas at once, then not too many of my 29 slides will be remembered.  Every good nugget of information or insight will be competing for brain space such that not one of them will be remembered.  And if I have not facilitated a connection in the brain, nothing will be remembered.

It’s about the brain.  It’s about the brain and how much information it can hold at once (in working memory).  And it’s about the connections that have to made in the brain to increase the likelihood things will be remembered.

So, I have developed a new habit.  I won’t claim to have mastered the habit, but I ‘get it’ now.  Once I have worked through my first draft of anything I am now committed to reworking it one more time.  My first pass is typically from my perspective.  That is, what information and message do I want to convey?  What key points do I want to make?  What is the ‘why’ behind my message?  Notice the ‘I’ and ‘my’ in the description of that first pass.

My second pass MUST be from the perspective of the audience.  From what perspective will the audience hear the message?  How will my message create value for the audience?  To what can I connect this message that will make sense to my audience?  What are the 1-3 key messages I want to convey?

That second pass, from the perspective of the audience, is what makes the message meaningful to the audience rather than simply a way to feed my own ego.

“Any intelligent fool can make things bigger, more complex, and more violent. It takes a touch of genius — and a lot of courage — to move in the opposite direction.”  Albert Einstein

I FORGOT MY PHONE!

And, yes those CAPS mean I am yelling.  My husband is driving me to the airport for a 6am flight to Atlanta when I realize that in my early morning fog (4:30 is the middle of the night if you ask me), that I have forgotten my beloved Blackberry.  No time to turn back.  I will have to live without it until the earliest overnight delivery tomorrow.  This is going to be horrible!  
 
Then I remember my first post about my technology NOT necessarily making me any MORE productive.
 
Hmmm, I am going to test with some data.  (I love data.)

Method:

I will track the number of times I would have used my Blackberry before the end of the day and I will assign it an ‘impact’ code:

  • (P) = I truly lost productivity
  • (T) = I saved time or gained some silence
  • (C) = I missed an opportunity to connect
  • (I)  = I was inconvenienced, but will survive

Of course, each entry coding could be different for you. Another man’s treasure…

Data Collection: 
(T) 5:15am, on the way to the airport:  Go to delta.com to check flight status to determine whether I need to bolt or stroll through the airport halls.  I also would have checked weather in ATL.  Just a curiosity.
 
(C) 5:30am, the lobby and security line are packed at 5:30 a.m. at Logan.  Really?  Then I realize that many of the throng of people have had to spend the night in my great city, but against their will:   I would have sent a text to Joe with this ‘insight’.
 
(I) 5:35am, check the clock:  Determine do I have time to stop at Starbucks before I have to be at the gate?  I had to find a clock on the wall!
 
(C) 5:45am, on the plane (with my Starbucks):  Check-in text, ‘on the plane, honey.  Luv u.’
 
(T) 5:55am, before the boarding doors close:  Take just one quick peek at the automated emails that have come in overnight.
 
(T) 8:15am, landed 15-minutes early in ATL, of course we have to wait for a gate!:  Who can I call?  Oh yeah, no one.
 
(C) 8:30am, in ATL airport:  Check-in text, ‘I am here honey, will call u later from the office’.
 
(I) 8:38am, at the end of the ATL airport train line:  Text to my pickup, ‘I am at the escalator Rafik – it’s Eileen and I will meet u at S-5.’
 
8:50, in the car on the way to the office, I would have:

  • (P) Responded to quick-response emails
  • (T) Sent text to the office to let them know I am on my way, but in traffic
  • (C) Sent text to my kids telling them I loved them and missed them already
  • (T) Maybe a game of Words with friends while I ride?  Oh, that’s right, no Blackberry app for that yet, darn it!
  • (P) Read new Twitter posts – anything interesting or useful to share.
  • (P) Any LinkedIn updates to share?
  • (T) Anyone post anything interesting on Facebook (since midnight, that is)?
  • (I) Text a colleague to see if she is in town so we can endure the hotel together…

(T) Periodically throughout the day:  I would have glanced at personal email for to-do’s.

  • (C) What about those texts from home asking me where to find things?
  • (C) What about those texts from my kids ‘luv u 2 Mama <3′?
  • (P) What about those incoming work calls because my cell is my primary #?
  • (C) What about those texts from my brother ‘what’s up’
  • (I) How will I know what time it is?
  • (I) How will I know where my next meeting is?
  • (I) How will I know when to wakeup in the morning?
  • (C) How will I know if Judy is free on Friday night to go to Conley’s?

Findings:

It’s only 9:45 a.m. and I have enough data to prove a few key points for myself.  

First, I don’t really use my ‘phone’ as a phone very much at all.  I mostly use the ‘smart’ part.  Second, I mostly use it for connecting and having virtual small-byte interactions.  Third, I use it for my own convenience and sometimes e convenience of others (e.g., text from home ‘Mom, where did you put my….?’).  Fourth, I probably will miss a few calls from colleagues who needed to discuss one thing or another, but I will also bet that when they did not get an answer, they sent a follow-up email that I will see as soon as I get to the office!

Conclusions 
My conclusions based on my personal, small sample-sized study:  

  • My smart phone, no matter what kind I have, is not such a ‘productivity enhancer’ for me.
  • My smart phone is, however, a great way to ‘stay connected’ to the family and friends, share more of my world and hear more about their world all day long.
  • So, it doesn’t really matter that I have determined that my productivity is not increased, at least I have data to show me exactly the role it currently plays in my life and…

I won’t leave home without it again!

It is a luxury to focus!

Remember when there was 1 TV in the house, the family gathered around watching one show from start to finish?  Remember when there was one phone in the house and it was probably in the kitchen?  Okay, admittedly those might be realities that are too distant for most of you to remember, but it is a fun exercise to name all of the technology developments that have occurred in your life time, no matter when you were born.  The pace of technology advancement is exciting and impressive.  I love being an ‘early majority’ adopter myself.

So, forgive me while I lament one of the biggest problems I see in our techno-capability.  From my living room chair today I can… write this message, post it to my LinkedIn and Twitter, take a picture of myself with my phone, post that picture to my Facebook page and send an MMS to my Mom.  I can do all of this while watching TV, engaging in a text-conversation with my teenager, and playing “Words with Friends” to take a mental break.  Oh yeah, and my husband is talking to me about the last Red Sox game.

I imagine this one is not a difficult scenario for any of you to picture, right?  Some call it multi-tasking.  But, I wonder.  Although many of these very unrelated tasks is not highly taxing on my brain, the question is am I doing any of the tasks with ‘all’ of me?  Clearly not.  When is the last time you focused one thing at a time?  When is the last time you participated on a conference call without your email open and working?  When is the last time you were (slightly) offended by someone you were talking with who proceeded to respond to an incoming text message?

I am as guilty as the rest, but I am on a mission now, starting with myself.  I am currently participating in a 13-week series of conference call-based training sessions; the facilitators asked us prior to session #1 to totally focus on the call — turn off computers, cell phones, free ourselves of all distractions to focus on one thing — the learning experience.  I was not sure I could do it, but decided to try.

Of course, at first, I was panicked about what I might miss during the 90-minute sessions.  I was afraid I would miss that very critical email, urgent text message, or entertaining Facebook post.  But, I had committed.

And now I am clearly seeing the benefits!

Not only am I learning more than I ever would if I was being my typical ‘multi-tasking’ self, but I was surprised to feel the difference.  I cannot believe what a relief it is to have the ‘quiet’ that I need to focus on the learning.  My mind is literally more quiet as I listen. My stress level goes down.  I can feel it.  It is a luxury to focus.  It is a luxury to pay attention to one thing and one thiing only.

I highly recommend it!  I am on a mission to use my technology to the fullest, but at the same time to protect the brain space I need to do all things well, one task at a time.

SCARF? Doesn’t sound interesting, but…

First things first — I promise I will work on my ‘curbside appeal’ for the new blog, but I really want to get started on this!

Ever heard of the SCARF model?  Until a few months ago, I had not heard of it either.  I had an article from the NeuroLeadership Journal (Issue #1, 2008) called “SCARF: A brain-based model for collaborating with and influencing others,” (http://www.your-brain-at-work.com/files/NLJ_SCARFUS.pdf).  I carried this article around for at least one month without reading it… the title just did not appeal to me enough to let it float to the top of the pile.

Two months later and I am printing copies, distributing the article, and recommending it to colleagues.  I might even go as far as saying it has changed the way I am thinking about improving performance — at least it has added a brand new perspective that has changed a few habits already.

I won’t do the model full justice, but I hope to tell you enough to entice you to click on the link!  The premise of David Rock, CEO of NeuroLeadership Group, is based on the science of the brain and how it responds to situations and conditions.  We have all heard about the ‘flight or fight’ response and how our brains are programmed to respond to threats.  There is another part of our brain’s programming that we don’t hear as much about — the ‘toward’ state; that is, when our brains are motivated to respond positively, take action, and make change.

Rock’s SCARF model describes the five different ‘triggers’ in the brain that can be activated to produce EITHER the ‘threat’ or the ‘toward’ reaction.  The direction we head (either in retreat or toward positive action)  is dependent upon our perception of the situation.  Here is a very brief definition of each trigger.

S = Status:  The brain does a quick assessment of where I am in the ‘pecking order’ in a conversation, a relationship, or a group.  Am I top dog (no threat)?  Am I low man on the totem pole (big threat)?  Or, am I on a level-playing field with the others in the room (potential for action)?

C = Certainty:  Is there predictability in the situation, do I know what to expect (toward state)?  Or, do I have absolutely no idea what could happen, which way things could go (retreat or threat)?

A = Autonomy:  Do I get any choices here (toward) or am I simply here to do what I am told (threat)?

R = Relatedness:  Are we together in this or is this a competition?  Friends or Foe?

F = Fairness:  Are there favorites here or does everyone get a fair chance to advance or win?

Interesting, right?  Where the rubber meets the road, though, is what I do with my understanding of the brain at work.  Here is the key insight for me –  in every interaction I have at work or at home, I have the opportunity to impact each of these triggers in other brains.  And, the impact that I have on those triggers will play a direct role in creating either a ‘threat’ response or a ‘toward’ response in other people.

I’ll let that sit for awhile and encourage you to read the whole article!

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